Shipping & Returns

Returns Policy

Refund & Exchange Policy

At Little Lango Home & Kids, customer satisfaction is our top priority. We stand by the quality of our products and are committed to providing a smooth and fair return process. Please review our refund and exchange policy below:

✅ Eligible for Full Refund or Exchange

• Items that are damaged upon arrival, or

• Items with verifiable quality issues.

If your item meets these criteria, you may choose:

• A full refund to your original payment method, or

• An exchange for the same or a similar item (if the original is unavailable).

We will cover all shipping costs for returns involving damaged or defective items.

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Returns for Unopened, Undamaged Items

If you've changed your mind or no longer need the item, we also accept returns under these conditions:

• The product is unused, unopened, and in resalable condition.

• Return is initiated within 7 days of delivery.

In this case:

• The customer is responsible for return shipping costs.

• Refund will be issued upon inspection and confirmation that the product is in resalable condition.

We recommend using a trackable shipping method to ensure your return is received.

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Non-Returnable Items

We are unable to accept returns or issue refunds for:

• Items that have been opened, used, or damaged by the customer.

• Returns requested after 7 days from the date of delivery (unless defective).

Please double-check product descriptions, measurements, and details before completing your purchase.

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How to Request a Refund or Exchange

To initiate a return, refund, or exchange, please contact us within 3 days of receiving your order (for damaged/defective items), or within 7 days for unopened returns. Include:

• Your order number

• A clear photo of the product (if damaged)

• A brief description of the issue or reason for return

Our team will respond within 3 business days with next steps.

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Shipping

Thank you for shopping with Little Lango Home & Kids! We're a proud local business based in Canada, and we’re excited to serve you. Please take a moment to review our current shipping policy:

Shipping Coverage

We currently ship within Canada only. We’re working hard to expand our shipping territories—thank you for your continued support!

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Local Delivery (Richmond Hill & Markham Only)

We’re pleased to offer local delivery for customers located in Richmond Hill and Markham, Ontario.

• Free Local Delivery on orders over $50

• A flat fee of $6.99 for orders under $50

To qualify, your shipping address must be within Richmond Hill or Markham. Local delivery will automatically appear as an option at checkout if eligible.

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Standard Shipping (Canada-Wide)

We offer flat-rate shipping across Canada, along with free shipping thresholds by region:

Shipping fees will be calculated at checkout based on your shipping address.

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Order Processing

All orders are processed within 1–3 business days. You’ll receive an email confirmation once your order has been shipped or scheduled for local delivery.

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⏱️ Delivery Times

• Local Delivery: Delivered the next business day

• Standard Shipping: Estimated delivery is 3–10 business days after dispatch, depending on location and carrier.

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Tracking

• A tracking number will be provided via email for shipped orders.

• For local delivery, you’ll receive a delivery confirmation once your order has arrived.